WHEN WILL I RECEIVE MY ORDER? STROLL ⬇️ TO SEE OUR POLICY ON HAIR
Please allow up to 1-2 business days for processing and 2-3 business days for shipping.
DO YOU HAVE LIMITS ON HOW MUCH PRODUCT I CAN ORDER?
No Limit Shop til you Drop.
WHY IS MY ORDER ON HOLD?
Usually orders that are on hold are for payment verification once. Payment is verified your payment is process and your order will be released and ready for shipment.YOU MAY BE CONTACTED VIA EMAIL FOR VERIFICATION AS ALL ORDERS ARE SUBJECT TO REVIEW. THE SOONER YOU GET BACK TO US, THE SOONER WE CAN SHIP OUT YOUR NETBOXX COSMETICS PRODUCTS.
WHAT DO I DO IF I RECEIVE AN ORDER WITH BROKEN OR MISSING PRODUCTS? Please visit our [Return Policy page].
We always strive to provide the best possible service. Netboxx Cosmetics is not responsible for lost, stolen or mishandled packages (eg, damaged/opened parcels) during the delivery process. Netboxx Cosmetics is not responsible for packages delayed in transit. This includes the Holiday season. For Further assistance Please email netboxxcosmetics@gmail.com or CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650
HOW CAN I UPDATE MY ORDER?
ONCE AN ORDER HAS BEGUN PROCESSING, WE ARE UNABLE TO MAKE ANY CHANGES TO IT. THIS INCLUDES UPDATES TO SHIPPING INFORMATION AS WELL AS PRODUCT SELECTIONS. PLEASE BE SURE TO CAREFULLY REVIEW YOUR ORDER BEFORE SUBMITTING IT
HOW DO I CANCEL AN ORDER?
Customers can cancel their order within 2 hours of purchase. To Cancel email us : netboxxcosmetics@gmail.com . PLEASE NOTE WE SHIP ORDERS AS QUICKLY AS POSSIBLE AND CANNOT GUARANTEE CANCELLATION.
WHAT IS YOUR RETURN POLICY? Please return to our Return policy page.
DOES NETBOXXCOSMETICS.COM ACCEPT EXCHANGES?
Due to the nature of our products and for hygiene and safety reasons, we do not accept exchanges. And for refunds please return to our refund policy page.
Please double-check your order before completing your purchase to ensure you’ve selected the right shades and products for your needs. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery for assistance.
Thank you for understanding and supporting our commitment to providing safe, high-quality cosmetics for all our customers.
DO YOU SHIP INTERNATIONAL?
NETBOXX COSMETICS DOES SHIP TO INTERNATIONAL ADDRESSES. ADDITIONAL SHIPPING CHARGES MAY APPLY.
CAN I USE AN INTERNATIONAL CREDIT CARD TO ORDER?
WE DO NOT CURRENTLY ACCEPT INTERNATIONAL CREDIT CARDS.
HOW DO I CHECK THE BALANCE ON MY NETBOXX COSMETICS GIFT CARD?
PLEASE CALL THE NUMBER ON THE BACK OF YOUR NETBOXX COSMETICS GIFT CARD TO CHECK YOUR BALANCE.
ARE YOUR PRODUCTS CRUELTY-FREE?
NETBOXX COSMETICS IS CERTIFIED AS A CRUELTY-FREE BRAND. WE ARE COMMITTED TO PRODUCING CRUELTY-FREE COSMETICS. WE DO NOT TEST ANY OF OUR PRODUCTS ON ANIMALS.
CAN I BUY A SPECIFIC SHADE FROM A PALETTE INDIVIDUALLY?
WE OFTEN DO NOT SELL A SHADE IN A PALETTE SEPARATELY AS THEY ARE SPECIALTY FORMULATIONS CREATED EXCLUSIVELY FOR OUR PALETTES. THERE MAY NOT BE AN EXACT MATCH IN OUR SINGLE LINES, BUT YOU MAY BE ABLE TO FIND A SIMILAR SHADE FROM ONE OF OUR EYESHADOW SINGLE.
WHEN DOES NETBOXX COSMETICS HAVE SALES?
SIGN UP FOR OUR E-MAIL NEWSLETTER TO BE THE FIRST TO KNOW!
HOW DO I TRACK MY PACKAGE?
MOST ORDERS ARE THROUGH USPS.COM AND UPS.COM YOU SHOULD RECEIVE A EMAIL WITH THE PROVIDED TRACKING NUMBER FOR YOUR ORDER.
WHAT IF I DIDN'T RECEIVE MY TRACKING EMAIL?
FIRST, CHECK YOUR SPAM/JUNK FOLDER. IF YOU STILL CANNOT LOCATE YOUR TRACKING INFORMATION, PLEASE EMAIL US OR netboxxcosmetics@gmail.com or CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650
WHAT DO I DO IF TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?
CONTACT USPS AT 1-800-ASK-USPS.
FOR UPS DELIVERIES, CONTACT 1-800-PICK-UPS.
DO YOU SHIP TO P.O. BOXES/APO/FPO/DPO?
YES, WE SHIP TO P.O. BOXES/APO/FPO/DPO VIA FEDEX SMARTPOST.
PLEASE NOTE THAT IF YOU NEED TO RETURN ORDERS SHIPPED TO AN APO/FPO ADDRESS, THEY ARE INELIGIBLE FOR A COMPLIMENTARY RETURN LABEL.
WHAT DO I DO IF MY LOGIN/USERNAME/PASSWORD IS NOT WORKING?
Please email us and someone will help assistant you.
WHY IS MY ORDER INCOMPLETE?
ITEMS MISSING FROM YOUR ORDER MAY HAVE BEEN OUT OF STOCK. IF A PRODUCT HAS A PRICE OF $0.00 ON YOUR FINAL INVOICE, IT WAS UNAVAILABLE DURING ORDER FULFILLMENT AND YOU WERE NOT CHARGED FOR IT. PLEASE CONTACT CUSTOMER SERVICE WITH ANY FURTHER QUESTIONS ABOUT YOUR PURCHASE.
WHY WAS MY ORDER MODIFIED?
NETBOXX COSMETICS RESERVES THE RIGHT TO MODIFY OR CANCEL ANY ORDERS.
HUMAN HAIR WIGS AND SHIPIING ORDER INFO.
Shipping Policy for human hair.
Processing Time
All orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your order details and tracking information.
Shipping Timeframe
We partner with reliable suppliers to offer fast and secure drop shipping, ensuring your wigs arrive in 2-7 business days. Delivery times may vary slightly based on your location:
- Domestic Shipping (Within United States ): 2-7 business days.
- International Shipping: 5-7 business days.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the selected shipping method. Occasionally, we offer free shipping promotions—keep an eye out for those deals!
Order Tracking
Once your order ships, you will receive an email with a tracking number so you can monitor your shipment in real time. If you don’t receive this email, please check your spam/junk folder or contact us at [netboxxcosmetics@gmail.com].
Customs and Duties
For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer. Please check your country’s regulations for more details.
Delays and Issues
We aim to meet our 2-7 day shipping timeframe, but unexpected delays (e.g., customs or carrier issues) can occur. If your order is delayed beyond the expected timeframe, please contact us at [email or phone number], and we will assist you promptly.
Incorrect Address or Failed Delivery
Please double-check your shipping address at checkout. If an incorrect address is provided, we are not responsible for failed delivery or additional shipping costs incurred.
Returns and Refunds
For information on returns and refunds please see policy information above on this page or visit our [Return Policy page].
If you have any questions or concerns about shipping, feel free to reach out to us at support@netboxxcosmetics or netboxxcosmetics@gmail.com]
WILL THE CALL CENTER BE CLOSED DURING THE HOLIDAYS?
OUR CALL CENTER WILL BE CLOSED ON THANKSGIVING, CHRISTMAS EVE, CHRISTMAS DAY, AND NEW YEAR'S DAY.
ON NEW YEAR'S EVE, OUR CALL CENTER WILL BE OPEN UNTIL 5PM CST
