FAQ

WHEN WILL I RECEIVE MY ORDER?

Please allow up to 3-7 business days for processing and 2-3 business days for shipping.

DO YOU HAVE LIMITS ON HOW MUCH PRODUCT I CAN ORDER?

THERE IS A MAXIMUM OF 5 ITEMS PER SHADE IN ORDER TO GIVE EVERYONE A CHANCE TO GRAB THEIR MAKEUP BAG MUST-HAVES! NOTE THAT LIMITED-EDITION ITEMS MAY HAVE A DIFFERENT MAXIMUM AMOUNT.

WHY IS MY ORDER ON HOLD?

Usually orders that are on hold are for payment verification once. Payment is verified your payment is process and your order will be released and ready for shipment.YOU MAY BE CONTACTED VIA EMAIL FOR VERIFICATION AS ALL ORDERS ARE SUBJECT TO REVIEW. THE SOONER YOU GET BACK TO US, THE SOONER WE CAN SHIP OUT YOUR NETBOXX COSMETICS PRODUCTS.

WHAT DO I DO IF I RECEIVE AN ORDER WITH BROKEN OR MISSING PRODUCTS?

We always strive to provide the best possible service. Netboxx Cosmetics is not responsible for lost, stolen or mishandled packages (eg, damaged/opened parcels) during the delivery process. Netboxx Cosmetics is not responsible for packages delayed in transit. This includes the Holiday season. For Further assistance Please email netboxxcosmetics@gmail.com or CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650

HOW CAN I UPDATE MY ORDER?

ONCE AN ORDER HAS BEGUN PROCESSING, WE ARE UNABLE TO MAKE ANY CHANGES TO IT. THIS INCLUDES UPDATES TO SHIPPING INFORMATION AS WELL AS PRODUCT SELECTIONS. PLEASE BE SURE TO CAREFULLY REVIEW YOUR ORDER BEFORE SUBMITTING IT

HOW DO I CANCEL AN ORDER?

Customers can cancel their order within 2 hours of purchase. To Cancel email us : netboxxcosmetics@gmail.com . PLEASE NOTE WE SHIP ORDERS AS QUICKLY AS POSSIBLE AND CANNOT GUARANTEE CANCELLATION.

WHAT IS YOUR RETURN POLICY?

WE WANT YOU TO BE SATISFIED WITH YOUR NETBOXX COSMETICS MAKEUP PURCHASE. YOU MAY RETURN YOUR ORDER WITH FREE SHIPPING* FOR A 100% MONEY-BACK GUARANTEE WITHIN 15 DAYS OF PRODUCTS PURCHASED IF ITEMS ARE BROKEN, MISSING OR DAMAGED,

DOES NETBOXXCOSMETICS.COM ACCEPT EXCHANGES?

NETBOXXCOSMETICS.COM NO LONGER ACCEPTS EXCHANGES, BUT YOU MAY RETURN YOUR ORDER WITH FREE SHIPPING* FOR A 100% MONEY-BACK GUARANTEE WITHIN 15 DAYS FOR PRODUCTS PURCHASED ON OUR WEBSITE.

DO YOU SHIP INTERNATIONALL

NETBOXX COSMETICS DOES SHIP TO INTERNATIONAL ADDRESSES. ADDITIONAL SHIPPING CHARGES MAY APPLY.

CAN I USE AN INTERNATIONAL CREDIT CARD TO ORDER?

WE DO NOT CURRENTLY ACCEPT INTERNATIONAL CREDIT CARDS.

HOW DO I CHECK THE BALANCE ON MY NETBOXX COSMETICS GIFT CARD?

PLEASE CALL THE NUMBER ON THE BACK OF YOUR NETBOXX COSMETICS GIFT CARD TO CHECK YOUR BALANCE.

ARE YOUR PRODUCTS CRUELTY-FREE?

NETBOXX COSMETICS IS CERTIFIED AS A CRUELTY-FREE BRAND. WE ARE COMMITTED TO PRODUCING CRUELTY-FREE COSMETICS. WE DO NOT TEST ANY OF OUR PRODUCTS ON ANIMALS.

CAN I BUY A SPECIFIC SHADE FROM A PALETTE INDIVIDUALLY?

WE OFTEN DO NOT SELL A SHADE IN A PALETTE SEPARATELY AS THEY ARE SPECIALTY FORMULATIONS CREATED EXCLUSIVELY FOR OUR PALETTES. THERE MAY NOT BE AN EXACT MATCH IN OUR SINGLE LINES, BUT YOU MAY BE ABLE TO FIND A SIMILAR SHADE FROM ONE OF OUR EYESHADOW SINGLE.

WHEN DOES NETBOXX COSMETICS HAVE SALES?

SIGN UP FOR OUR E-MAIL NEWSLETTER TO BE THE FIRST TO KNOW!

HOW DO I APPLY TO NETBOXX COSMETICS MAKEUP PRO?

PLEASE REVIEW THE APPLICATION AND REQUIREMENTS TO THE NETBOXX COSMETICS MAKEUP PRO PROGRAM HERE.

HOW DO I TRACK MY PACKAGE?

MOST ORDERS ARE THROUGH USPS.COM AND UPS.COM YOU SHOULD RECEIVE A EMAIL WITH THE PROVIDED TRACKING NUMBER FOR YOUR ORDER.

WHAT IF I DIDN'T RECEIVE MY TRACKING EMAIL?

FIRST, CHECK YOUR SPAM/JUNK FOLDER. IF YOU STILL CANNOT LOCATE YOUR TRACKING INFORMATION, PLEASE EMAIL US OR netboxxcosmetics@gmail.com or CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650

WHAT DO I DO IF TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

CONTACT USPS AT 1-800-ASK-USPS.

FOR UPS DELIVERIES, CONTACT 1-800-PICK-UPS.

DO YOU SHIP TO P.O. BOXES/APO/FPO/DPO?

YES, WE SHIP TO P.O. BOXES/APO/FPO/DPO VIA FEDEX SMARTPOST.

PLEASE NOTE THAT IF YOU NEED TO RETURN ORDERS SHIPPED TO AN APO/FPO ADDRESS, THEY ARE INELIGIBLE FOR A COMPLIMENTARY RETURN LABEL.

WHAT DO I DO IF MY LOGIN/USERNAME/PASSWORD IS NOT WORKING?

Please email us and someone will help assistant you.

WHY IS MY ORDER INCOMPLETE?

ITEMS MISSING FROM YOUR ORDER MAY HAVE BEEN OUT OF STOCK. IF A PRODUCT HAS A PRICE OF $0.00 ON YOUR FINAL INVOICE, IT WAS UNAVAILABLE DURING ORDER FULFILLMENT AND YOU WERE NOT CHARGED FOR IT. PLEASE CONTACT CUSTOMER SERVICE WITH ANY FURTHER QUESTIONS ABOUT YOUR PURCHASE.

WHY WAS MY ORDER MODIFIED?

NETBOXX COSMETICS RESERVES THE RIGHT TO MODIFY OR CANCEL ANY ORDERS.

WILL THE CALL CENTER BE CLOSED DURING THE HOLIDAYS?

OUR CALL CENTER WILL BE CLOSED ON THANKSGIVING, CHRISTMAS EVE, CHRISTMAS DAY, AND NEW YEAR'S DAY.

ON NEW YEAR'S EVE, OUR CALL CENTER WILL BE OPEN UNTIL 5PM CST