FAQ


WHEN WILL I RECEIVE MY ORDER?

PLEASE NOTE THAT ORDERS MAY TAKE UP TO 3 FULL BUSINESS DAYS TO PROCESS IN OUR WAREHOUSE BEFORE SHIPPING. THEREFORE, ORDERS WITH STANDARD SHIPPING MAY TAKE FROM 7 TO 10 BUSINESS DAYS TO ARRIVE.

FED X NEXT DAY AND 2ND DAY ORDERS MUST BE RECEIVED BY 11AM PST TO SHIP THE SAME DAY. OTHERWISE, YOUR PURCHASE WILL SHIP OUT THE NEXT BUSINESS DAY.

FOR MORE INFORMATION REGARDING OUR SHIPPING POLICY, PLEASE CLICK HERE.

DO YOU HAVE LIMITS ON HOW MUCH PRODUCT I CAN ORDER?

THERE IS A MAXIMUM OF 5 ITEMS PER SHADE IN ORDER TO GIVE EVERYONE A CHANCE TO GRAB THEIR MAKEUP BAG MUST-HAVES! NOTE THAT LIMITED-EDITION ITEMS MAY HAVE A DIFFERENT MAXIMUM AMOUNT.

WHY IS MY ORDER ON HOLD?

YOU MAY BE CONTACTED VIA EMAIL FOR VERIFICATION AS ALL ORDERS ARE SUBJECT TO REVIEW. THE SOONER YOU GET BACK TO US, THE SOONER WE CAN SHIP OUT YOUR NETBOXX COSMETICS PRODUCTS.

WHAT DO I DO IF I RECEIVE AN ORDER WITH BROKEN OR MISSING PRODUCTS?

CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650

HOW CAN I UPDATE MY ORDER?

ONCE AN ORDER HAS BEGUN PROCESSING, WE ARE UNABLE TO MAKE ANY CHANGES TO IT. THIS INCLUDES UPDATES TO SHIPPING INFORMATION AS WELL AS PRODUCT SELECTIONS. PLEASE BE SURE TO CAREFULLY REVIEW YOUR ORDER BEFORE SUBMITTING IT

HOW DO I CANCEL AN ORDER?

CALL CUSTOMER SERVICE IMMEDIATELY AT 1-213-418-1650. PLEASE NOTE WE SHIP ORDERS AS QUICKLY AS POSSIBLE AND CANNOT GUARANTEE CANCELLATION.

WHAT IS YOUR RETURN POLICY?

WE WANT YOU TO BE SATISFIED WITH YOUR NETBOXX COSMETICS MAKEUP PURCHASE. YOU MAY RETURN YOUR ORDER WITH FREE SHIPPING* FOR A 100% MONEY-BACK GUARANTEE WITHIN 15 DAYS FOR PRODUCTS PURCHASED ONLINE AT NYXCOSMETICS.COM.

DOES NETBOXXCOSMETICS.COM ACCEPT EXCHANGES?

NETBOXXCOSMETICS.COM NO LONGER ACCEPTS EXCHANGES, BUT YOU MAY RETURN YOUR ORDER WITH FREE SHIPPING* FOR A 100% MONEY-BACK GUARANTEE WITHIN 15 DAYS FOR PRODUCTS PURCHASED ON OUR WEBSITE.

DO YOU SHIP INTERNATIONALL 

NETBOXX COSMETICS DOES NOT CURRENTLY SHIP TO INTERNATIONAL ADDRESSES.

CAN I USE AN INTERNATIONAL CREDIT CARD TO ORDER?

WE DO NOT CURRENTLY ACCEPT INTERNATIONAL CREDIT CARDS.

HOW DO I CHECK THE BALANCE ON MY NETBOXX COSMETICS GIFT CARD?

PLEASE CALL THE NUMBER ON THE BACK OF YOUR NETBOXX COSMETICS GIFT CARD TO CHECK YOUR BALANCE.

ARE YOUR PRODUCTS CRUELTY-FREE?

NETBOXX COSMETICS IS CERTIFIED AS A CRUELTY-FREE BRAND. WE ARE COMMITTED TO PRODUCING CRUELTY-FREE COSMETICS. WE DO NOT TEST ANY OF OUR PRODUCTS ON ANIMALS.

CAN I BUY A SPECIFIC SHADE FROM A PALETTE INDIVIDUALLY?

WE OFTEN DO NOT SELL A SHADE IN A PALETTE SEPARATELY AS THEY ARE SPECIALTY FORMULATIONS CREATED EXCLUSIVELY FOR OUR PALETTES. THERE MAY NOT BE AN EXACT MATCH IN OUR SINGLE LINES, BUT YOU MAY BE ABLE TO FIND A SIMILAR SHADE FROM ONE OF OUR EYESHADOW SINGLE.

WHEN DOES NETBOXX COSMETICS HAVE SALES?

SIGN UP FOR OUR E-MAIL NEWSLETTER TO BE THE FIRST TO KNOW!

HOW DO I APPLY TO NETBOXX COSMETICS MAKEUP PRO?

PLEASE REVIEW THE APPLICATION AND REQUIREMENTS TO THE NETBOXX COSMETICS MAKEUP PRO PROGRAM HERE.

 

HOW DO I TRACK MY PACKAGE?

VISIT FEDEX.COM IF THE TRACKING NUMBER BEGINS WITH 5 OR UPS.COM IF IT STARTS WITH 1.

WHAT IF I DIDN'T RECEIVE MY TRACKING EMAIL?

FIRST, CHECK YOUR SPAM/JUNK FOLDER. IF YOU STILL CANNOT LOCATE YOUR TRACKING INFORMATION, PLEASE CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650

WHAT DO I DO IF TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

FOR FEDEX SMARTPOST DELIVERIES, CONTACT USPS AT 1-800-ASK-USPS.

FOR UPS DELIVERIES, CONTACT 1-800-PICK-UPS.

IF YOU HAVE ANY FURTHER ISSUES, PLEASE CONTACT US HERE OR 1-213-418-1650

DO YOU SHIP TO P.O. BOXES/APO/FPO/DPO?

YES, WE SHIP TO P.O. BOXES/APO/FPO/DPO VIA FEDEX SMARTPOST.

PLEASE NOTE THAT IF YOU NEED TO RETURN ORDERS SHIPPED TO AN APO/FPO ADDRESS, THEY ARE INELIGIBLE FOR A COMPLIMENTARY RETURN LABEL.

WHAT DO I DO IF MY LOGIN/USERNAME/PASSWORD IS NOT WORKING?

PLEASE CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650 FOR ASSISTANCE.

WHY IS MY ORDER INCOMPLETE?

ITEMS MISSING FROM YOUR ORDER MAY HAVE BEEN OUT OF STOCK. IF A PRODUCT HAS A PRICE OF $0.00 ON YOUR FINAL INVOICE, IT WAS UNAVAILABLE DURING ORDER FULFILLMENT AND YOU WERE NOT CHARGED FOR IT. PLEASE CONTACT CUSTOMER SERVICE HERE OR 1-213-418-1650 WITH ANY FURTHER QUESTIONS ABOUT YOUR PURCHASE.

WHY WAS MY ORDER MODIFIED?

NETBOXX COSMETICS RESERVES THE RIGHT TO MODIFY OR CANCEL ANY ORDERS.

WILL THE CALL CENTER BE CLOSED DURING THE HOLIDAYS?

OUR CALL CENTER WILL BE CLOSED ON THANKSGIVING, CHRISTMAS EVE, CHRISTMAS DAY, AND NEW YEAR'S DAY.

ON NEW YEAR'S EVE, OUR CALL CENTER WILL BE OPEN UNTIL 5PM CST



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